Frequently Asked Questions
Yes, you’ll always receive a digital preview of your custom portrait before anything is printed. We only move forward with production once you’ve approved the final design.
No worries at all. We’ll revise your portrait until you’re happy. If you’re still not in love with it, you’ll receive a full refund. Your satisfaction comes first.
Once you approve your portrait, it’s sent to print and prepared for shipping. Because each portrait is made especially for you, no further design changes can be made after approval.
A clear photo of your pet taken in good lighting works best. Make sure their face is visible and not blurry. If your photo isn’t perfect, don’t worry, our artists can often work with it and will let you know if we need a different one.
Because each portrait is made just for you, we don’t accept returns after you’ve approved the final design. However, you’re fully covered before printing, we offer unlimited revisions and a full refund if you’re not satisfied with your preview.
No, there are no hidden fees or surprise charges. All prices include applicable taxes, and orders shipped within the EU are not subject to customs fees. What you see at checkout is what you pay.
Our artistic design templates are created in advance using a range of digital tools, including AI. Once you place an order, all work on your portrait is done by a real person. Your chosen design is manually customized using your uploaded photos, with careful attention to the unique features and details of your pet.
Yes! Selected designs can feature up to four pets in the same portrait. Simply choose a design made for the number of pets you’d like to include and upload a photo of each one.
You’ll receive your first preview within 1–3 business days. Once you approve it, we print and ship your order. Delivery usually takes 5-15 business days (depending on your location).
How it works
Have Any Questions About The Process?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.