Refund policy

Return & Refund Policy for Purrtraits Studio

Last updated: 17 February 2026

At Purrtraits Studio, every portrait is custom-made to order. Because of this, special terms apply to cancellations, returns, and refunds. Please read this policy carefully before placing your order.

 

 

1. Cancellation before approval (Full refund)

You may cancel your order at any time before you have approved your artwork preview.
If you cancel before approval, you will receive a full refund.

Once you approve your preview, production begins and the order becomes binding.

 

 

2. No refunds after approval & production

Because all products are custom-made according to your specifications, no refunds are offered after you have approved your preview and production has started.

Personalized products are exempt from the EU right of withdrawal once production has begun.

 

 

3. Damaged, defective, or incorrect items (Replacement first)

If your product arrives damaged, defective, or incorrect, please contact us within a reasonable time after delivery.

In such cases, we offer a free replacement as our primary solution. If a replacement is not possible or reasonable, a refund will be issued.

Please include clear photos of the product and packaging when submitting your claim.

 

 

4. What is not considered a defect

The following do not qualify as defects and are not eligible for refunds or replacements:

  • Minor color variations between screen and printed product

  • Personal dissatisfaction or change of mind after preview approval

  • Small variations that are normal in custom printing

 

 

5. Claim period

In accordance with EU consumer law, you have the right to file a claim for defective products within a reasonable time after discovering the issue. Please contact us as soon as possible so we can assist you promptly.

 

 

6. Return & claim process

To submit a claim, please contact us at:
support@purrtraitsstudio.com

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

We will review your case and provide instructions for replacement if applicable.

 

 

7. Shipping costs for replacements

If your claim is approved due to damage or a production error, we will cover the shipping costs for the replacement.

 

 

8. Contact

For all questions regarding cancellations, replacements, or claims:
support@purrtraitsstudio.com

Legal entity: Purrtraits Studio is operated by Forviva AB (org. no. 559542-0562), Sweden.